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Rental Car FAQ
We do our best to answer your questions at Island Rental Cars. If you are unable to find the answer to your car rental question, please contact us for more information.Frequently Asked Questions From Island Rental Cars of Hawaii
How can you save me money?
As your booking agent, Aloha Rents discount Hawaii vehicle rental will request quotes from our five major, national car rental companies. These quotes will factor in information you provide on our Form Intro page. We are able to offer low, corporate rates, not offered to individual renters, nor available through most other booking agencies. Our goal is to see that you rent the right car at the lowest possible price.
What is “Best Rate”?
It’s our way of simplifying your online rental experience. When you choose our “Best Rate” option on the Form Intro page, we’ll submit your rental request to our five rental companies and then select the company that offers you the most affordable car.
What’s different about the cars you rent?
The corporate price discount we offer you is unique. The vehicles are the same shiny ones the rental company makes available, at a higher price, to their other customers.
Can I request the color of my vehicle?
You can enter your request near the bottom of our form page in the "Special Requests" box. All requests will be honored to the best of your rental company’s abilities. The feedback we have received leads us to believe choosing a specific color does not work any longer.
Must I fill out a new form for each car I’m renting during my stay in Hawaii?
Not at this site! Whether you need several cars at one location, or plan to island hop, we ask you to fill out only one form. To add additional vehicles, click the “Rent an Additional Car” button and your information will automatically be forwarded to the next request form.
Do young drivers pay more to rent a car?
Car rental companies require that all drivers must be 21 years of age, or older. “Young drivers” fall between the ages of 21 and 24. We are able to book with rental companies that have reduced young driver fees.
Can I add additional drivers without paying more?
Yes--- at most times of the year! Let us know, so we can book your rental with a company that offers this.
Do weekly, reduced rental rates begin on Day 7?
No. Typically, “Weekly Rates” take effect on the 5th day.
Can I rent any additional equipment through you?
We are able to offer Child Safety Seats and GPS equipment. All additional equipment is subject to availability and should be requested at the rental counter.
My visit to the islands will include travel to 3 islands in 7 days. I will need a rental car for each island. Do you offer a weekly discount for multiple-island rentals?
Unfortunately, due to industry-wide policy, none of our rental partners offers a multiple-island discount. Each island's reservation will be considered an individual, separate rental. When you stay 5 or more days at one of those destinations, we will happily offer our weekly discount for that rental.
Can I take a rental car on the Hawaii Superferry?
The Hawaii Superferry is no longer in service. In the past, customers using the Hawaii Superferry had to obtain a Superferry Addendum which allowed one to take the vehicle on board the vessle.
Is it possible to take a rental car on the Hawaii Superferry from one Island & leave it on a different Hawaiian Island?
It is, but we do not recommend it. There is a drop-charge in the hundreds of dollars. Thrifty does have a free shuttle to and from the Hawaii Superferry terminal in Maui and Oahu. If you are not returning to the starting Island you will want two separate
Why aren't the taxes and any additional fees (government fees or taxes) included in the posted rates?
We post the Basic Rates common to all locations. Taxes can vary by location and certain taxes are location specific and therefore can't be included. The general formula for calculating taxes is at the bottom of the Basic Rate table.
Is my online reservation guaranteed?
Yes! Although we require no deposit or credit information, your reservation is guaranteed. Once booked, your email reservation confirmation will arrive shortly.
Why didn't I get my email confirmation?
Spam filters can catch the confirmation and treat it as spam. If your email program or provider maintains a folder with email that has been filtered, you might find the message has been routed there.
Why is my confirmation email important?
The confirmation will provide you with all charges, including all govt. imposed taxes and fees, you can expect to pay for your rental car. It will let you know your rental is guaranteed.
What if I need to cancel my reservation?
We respectfully request that you contact us via email on this website. There are no cancellation penalties.
Can I rent a car with a Debit Card?
Yes! Be sure your Debit Card shows the Visa or Mastercard logo on it. You will find more information online at your rental company’s site regarding credit cards.
What documents and information will I need to carry when I pick up the vehicle?
All rental companies require each driver to show a valid driver’s license at their rental desk. A major credit or debit card is also required to rent a car. You will find more information online at your rental company’s site.
I’m visiting the U.S. Will I need to obtain any additional license’s to rent a car in Hawaii?
No. An International Driving License is not required. We suggest you check online at your rental Company site for more information about international driving requirements. You may be asked to show your passport at the rental desk.
Am I required to purchase auto insurance when I rent my vehicle?
Before you leave home, check with your auto insurance agent to determine if your carry adequate rental-car insurance. If you do, any further insurance purchases will be your choice. For specific insurance requirements, refer to your rental company’s website.
What should I do in case of a driving emergency?
Your rental company will provide Emergency Roadside Assistance. Their contact number will be included with your rental agreement.
What if my travel dates begin in the "Regular" rate timeframe and end in the "Summer" rate period?
The rate is fully dictated by the pick-up date. Your pick-up date of June 11th is still in low season. Thus, you will pay the lower rate for your entire trip.
Current requirements for infant and child safety seats in Hawaii?
Hawaii state law requires that all children under the age four be restrained in a federally approved child safety seat. A new law, in effect as of January 1, 2007, requires that children ages four through seven ride in a booster seat or car seat any time they are in a vehicle. The only exceptions are for children taller than 4'9" or those riding in vehicles with lap-only seatbelts in rear seats.
Hawaii's law advises that children who have outgrown harnessed car seats (those who weigh between 40 and 65 pounds) should use a booster seat until they fit an adult seatbelt properly. This typically occurs when a child is at least 4'9" tall and weighs at least 80 pounds.
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